How can we help?
Get the support you need to create amazing video ads
Response Times
Free users: 48 hours | Starter: 24 hours | Pro & Business: Priority support within 4 hours
Frequently Asked Questions
Quick answers to common questions
1 credit = 1 second of video. A 30-second video costs 30 credits. Premium templates have a 1.5x multiplier. You can subscribe for monthly credits or buy credit packs.
Most videos are generated within 2-5 minutes. Complex videos with premium templates may take slightly longer.
Yes! Once your video is generated, you can download it in high quality (1080p for Starter, 4K for Pro and Business plans).
We export videos in MP4 format, optimized for social media platforms like Facebook, Instagram, TikTok, and YouTube.
If you're not satisfied with your subscription, contact us within 7 days of purchase for a full refund. Credit pack purchases are non-refundable once credits are used.
You can cancel your subscription anytime from your billing settings. You'll keep access until the end of your billing period.